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inner reviews - Sercotel  Sorolla Palace Hotel

Experiences

Reviews from our customers

8.6 Over 10

Excellent
Over 1246 reviews
Cleaning
8.8%
8.8
Location
8.0%
8.0
Services
8.7%
8.7
Staff
8.9%
8.9
Price
8.5%
8.5
1246

Opinions

MARIETTE, HENRY

en, Jan. 4, 2016, 1:38 p.m.

Valoración del cliente

To improve

we have been wellcome with attention

Hotel's reply

Thank you very much for your comments !! We hope to see you soon at Sercotel Hotels !!

HENDERSON, JOSEPHINE

en, Jan. 2, 2016, 1:36 p.m.

Valoración del cliente

To improve

Stayed for two nights including the special Noche Vieja meal and entertainment. I left my water. wine and champagne glasses full to continue enjoying them after dancing (1.00pm) Was thoroughly disappointed on my return to find all the glasses on the table had been removed and when I asked for water was told I had to go and buy a ticket and pay for extra drinks!!! What a shame to spoil such a nice hotel - the room was super and as ordered, the staff were pleasant, the hotel was clean and easy access to the centre of Valencia so how sad a great evening was ruined by such a small thing!! Particularly as none of our party are heavy drinkers and we were all thoroughly dissatisfied with this treatment.

STEVENART, ANNE FERNANDE

en, Jan. 1, 2016, 3:26 p.m.

Valoración del cliente

To improve

Les canapés lits sont très peu confortables (ressorts, matelas très minces) dans les family rooms et en tout cas peu adaptés à deux enfants. Vous nous avez donné un lit individuel supplémentaire pour chaque chambre, ce que nous avons apprécié. Deux lits individuels avec bons sommiers et bon matelas seraient nettement mieux.

FREIRE, SAMANTA

en, Jan. 1, 2016, 12:22 p.m.

Valoración del cliente

To improve

We do not liked the food. Half board very limited in terms of choice of dishes.

ZANNINO, LORENZO

en, Dec. 9, 2015, 12:19 p.m.

Valoración del cliente

To improve

I was stucked in the elevator on the first day and when the doors opened they didn't say sorry o anything like that...it was very unpleasant! And I thought that a 4 star deluxe hotel could even give me the shoes for the swimmingpool without making me pay for it 2.50€! This are the only things that bothered me during the journey!

CASTRO, GERMAN

en, Nov. 27, 2015, 7:01 p.m.

Valoración del cliente

To improve

Excellent location, very fast wifi connection. Two things that need improvement: 1) restaurant and room service menu, 2) quality of pillows.